Re-engaging system users to get the most out of their sustainability software
Objective
Our client is a well-known luxury travel company, creating bespoke holiday packages to destinations all over the world. They wanted to position themselves as travel industry leaders, with the data to back it up. They had been using a powerful, enterprise sustainability data management tool for years and with numerous KPIs and a well-designed data collection strategy, the system was highly informative. However, the challenge was getting the team to use it and make the most of all it could do. They’d lost interest and knowledge over time and needed reengaging. Our client wanted them to understand the importance of the numbers they were providing and why the data needed to be accurate and timely. As independent ESG software experts, they knew our friendly team could help get them the most out of their system with training and engagement activities.
